Deleting your data

If you can sign in, use Profile → Your data → Delete my account in the app, or Account → Security → Delete your account on the website. After you confirm, deletion happens immediately unless you have an active order, an active repair, or a positive vault balance that must first be resolved with support.

If you cannot sign in, use justsell.co.in/delete-account. Enter the email address on your account and confirm using the link we send. Once verified, the request is reviewed by our team and completed within 30 days. You do not need to reinstall or access the app.

Or email support@justsell.co.in from the address on your account, or call +91 99869 48888 (Mon–Sat, 9 am – 9 pm IST), with the subject Delete my account. If you signed in with a mobile number rather than an email, say so and we will verify you by a one-time code to that number before doing anything.

We will not act on a deletion request we cannot tie to the account holder. That is deliberate — a request we accepted from anyone would be a way to erase someone else’s trade-in history.

Everything that identifies you:

• Your account, and the phone number or email on it
• Every active session, immediately
• Collection addresses and contact numbers from your orders
• Your valuations, including the diagnostic readings stored against them
• Quotes not linked to retained transactions, and repair bookings that are not completed
• Your contact preferences and any marketing consent
• Your account link and identifying wallet-entry labels; signed transaction amounts, methods and dates may remain in the accounting ledger

We retain order, collected-repair, payment and wallet ledger records where needed for accounting, warranty or dispute handling. Those records may include the device or service, dates, amounts, settlement details and transaction references. Wallet entries are detached from your account and their free-text title is replaced with a generic accounting label; the signed amount, method and date remain.

We unlink them from your account and remove the collection address and contact number stored on orders. Some business details remain, so we do not claim that every retained record is anonymous. We do not currently apply an automatic expiry to retained records; the exact retention period depends on the applicable recordkeeping, warranty and dispute obligations and should be confirmed with support. A non-identifying completion record and withdrawn-consent suppression state may also remain so we do not lose the deletion history or contact you again.

Deletion is blocked while an order or repair is active or your vault balance is positive. Contact support to complete or cancel the commitment or settle the balance first.

An in-app request is handled immediately after confirmation when no deletion block applies. A request submitted through the public form is email-verified and then reviewed by our team; we aim to complete it within 30 days and email you when it is done. The public form does not provide a status tracker.

You do not need to delete your account for that. Marketing is off unless you turned it on, and can be turned off again in Account → Preferences. Transactional messages — a sign-in code, a collection confirmation — stop when the account does. See the privacy policy for what each covers.