Delete your account

We send a link to that address. Opening it confirms the request came from you — we will not act on a deletion request we cannot tie to the account holder, because one we accepted from anyone would be a way to erase somebody else’s trade-in history. Once verified, the request is reviewed by our team and completed within 30 days. We email you when it is done; this form does not provide a status tracker.

If your JustSell account uses a mobile number and has no email address, email support@justsell.co.in or call +91 99869 48888 (Mon–Sat, 9 am – 9 pm IST) with the mobile number on the account. We will verify ownership with a one-time code before deletion.

Signed in already? Use Profile → Your data → Delete my account in the app, or Account → Security on the website, to delete immediately without the email step. Deletion is blocked until active orders or repairs are completed or cancelled and any positive vault balance is settled with support.

• ·Your account, and the phone number or email on it
• ·Every active session
• ·Saved collection addresses
• ·Your valuations, including the diagnostic readings stored against them
• ·Repair bookings that are not completed
• ·Your contact preferences and marketing consent
• ·Your account link and identifying wallet-entry labels; signed transaction amounts, methods and dates may remain detached for accounting, warranty or dispute needs

This cannot be undone. There is no recovery window.

Order, collected-repair and payment records may be retained where needed for accounting, warranty or dispute handling. We unlink them from your account and remove the collection address and contact number stored on orders, but some business details and transaction references remain. We do not claim that every retained record is anonymous.

We do not currently apply an automatic expiry to retained records. The precise retention period depends on the applicable recordkeeping, warranty and dispute obligations and should be confirmed with support. A non-identifying completion record and withdrawn-consent suppression state may also remain.

Check the spam folder first. The message comes from our usual sender and is plain text, which some filters treat harshly.

Otherwise, email support@justsell.co.in from the address on your account, or call +91 99869 48888 (Mon–Sat, 9 am – 9 pm IST). If you signed in with a mobile number rather than an email, say so — we will verify you by a one-time code to that number first.

Deleting your data sets out the timings, what we keep and for how long, and how this sits with the DPDP Act.